Voice Network unavailable

Incident Report for Orro Collaboration

Postmortem

Dear Customer,

You may have recently received a Voice platform outage notification from Orro. We want to clarify that this message was sent in error.

There was no service disruption. All services are operating normally and were not impacted at any point.

The notification was triggered unintentionally during internal monitoring and alerting system testing. We apologise for any confusion or concern this may have caused.

No action is required on your part.

If you have any questions, please don't hesitate to reach out to the Orro support team.

Regards,
The Orro Voice Team

Ph: 1300 900 000

Posted Jun 03, 2026 - 14:40 AEST

Resolved

This incident has been resolved and calls are processing normally.
Posted Jun 03, 2026 - 14:14 AEST

Investigating

Our automated monitoring system has detected a fault within the Coloured Lines voice network. Our team is actively investigating and working to restore services. Please stand by for further updates.
Posted Jun 03, 2026 - 14:09 AEST
This incident affected: SIP Trunk Services, Teams Cloud Calling, and Cloud Phone System.